Refund Policy

This Refund Policy explains when and how OS Tools refunds credits or payments. It supplements our Terms of Service.

1. Digital service, instant delivery

Credits are a digital product delivered instantly. By purchasing, you expressly request immediate performance and acknowledge that, where permitted by law (including the EU Consumer Rights Directive Art. 16(m)), you waive any statutory 14-day withdrawal right once credits are added to your account.

2. Automatic credit refunds

We automatically refund credits when:

• A job fails due to a platform error (queue insert failure, infrastructure outage).
• A job becomes stale (no progress for more than 10 minutes frontend / 15 minutes backend).
• The AI returns a low-confidence "FAILED" result on Niche Filter or Owner Finder.
• An email verifier provider returns an unrecoverable error after retry.
• Email Verifier: every returned result is charged — Safe, Risky, and Invalid alike — since each is an actionable verdict you can filter on. Credits are only refunded when our verification provider fails to return a result at all (provider error, job failure, stale job, or cancellation of unprocessed items).
• Verify+: any email returned as Invalid (hard-fail: bad syntax, dead domain, missing MX, non-existent mailbox) is refunded. Safe and Risky results are charged.

No action is required — refunded credits appear in your balance immediately.

3. Manual refund requests

If you believe credits were charged in error and were not automatically refunded, email help.organicsupremacy@gmail.com within 30 days of the issue with your account email and job ID. We respond within 5 business days.

4. Monetary (cash) refunds

Credit purchases via Whop are generally non-refundable in cash once credits are delivered. We may issue a cash refund at our discretion in cases of duplicate charge, fraudulent charge, or where required by mandatory consumer law (including for EU/UK consumers).

Approved cash refunds are processed back to the original payment method via Whop within 5–10 business days. Chargebacks initiated without first contacting support may result in account suspension.

5. Unused credits at account deletion

Unused credits are forfeited when you delete your account and are not refundable in cash. Export or use your credits before requesting deletion.

6. Governing law

This policy is governed by the laws of Hong Kong, without prejudice to mandatory consumer protections in your country of residence.